Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

Privacy Policy Overview

Ka Lai Limited operates an online clothing retail store accessible through bquspeplum.com. This Privacy Policy explains which personal information Ka Lai Limited collects from customers, why that information is collected, how it is used, and which choices customers have regarding their data. By browsing bquspeplum.com, creating an account, or placing an order, the customer accepts the practices described in this document.

Information Collected Directly From Customers

Ka Lai Limited collects the information a customer voluntarily provides during account registration, order placement, newsletter subscription, size consultation, product review submission, and customer service contact. This information consists of the customer’s full name, email address, telephone number, shipping address, billing address, account password, order history, preferred clothing sizes, and any written message submitted to the support team.

Order records include the items purchased, order value, delivery address, delivery instructions, and correspondence related to returns or exchanges. Ka Lai Limited uses this information to confirm orders, prepare shipments, process returns, and respond to inquiries.

Information Collected Automatically

When a customer visits bquspeplum.com, the web server records the internet protocol address, browser type, device type, operating system, referring web address, pages viewed, time spent on each page, and the date and time of the visit. Ka Lai Limited uses this technical information to maintain site stability, detect fraudulent activity, measure the performance of product pages, and improve the browsing experience.

Payment Processing

All payment transactions on bquspeplum.com are securely handled by third-party payment gateways. Ka Lai Limited does not collect, store, or process sensitive payment card information. Full credit card numbers, card expiration dates, and card security codes are transmitted directly to the payment gateway and are never retained on Ka Lai Limited servers or in Ka Lai Limited databases. The payment gateway receives only the data required to authorize the transaction and returns a confirmation result to Ka Lai Limited. Customers who have questions about a stored payment method must contact the payment gateway directly.

How Information Is Used

Ka Lai Limited uses personal information to fulfill orders, arrange delivery, verify identity, prevent unauthorized transactions, manage customer accounts, provide order status updates, process refunds and exchanges, answer support requests, send transactional emails, and administer promotional messages to customers who have opted in. Personal information is also used to analyze sales trends, review the performance of clothing collections, and develop new product lines.

Cookies and Similar Technologies

bquspeplum.com uses cookies and comparable tracking technologies. Essential cookies keep items in the shopping cart and maintain the login session. Performance cookies record page views and navigation patterns. Preference cookies remember language selection, currency selection, and previously viewed clothing categories. Marketing cookies measure the effectiveness of advertising campaigns.

Customers may disable cookies through their browser settings. Disabling essential cookies prevents the shopping cart and checkout process from functioning correctly. Third-party analytics and advertising providers place their own cookies when their services load on bquspeplum.com.

Sharing of Information

Ka Lai Limited shares personal information with shipping carriers, payment gateways, fraud prevention services, email delivery providers, cloud hosting providers, and analytics providers. These service providers receive only the information required to perform their assigned functions. Ka Lai Limited does not sell personal information to third parties. Personal information is disclosed when required by a valid legal order, subpoena, or regulatory request.

Data Retention

Ka Lai Limited retains account information for as long as the account remains active. Order records are retained for the period required to satisfy accounting, tax, and consumer protection obligations. Marketing contact details are retained until the customer withdraws consent. When retention is no longer required, the information is deleted or anonymized.

Data Security

Ka Lai Limited applies encryption in transit, access controls, credential management, and routine security reviews to protect personal information. No transmission method or storage system guarantees absolute security. Customers are responsible for keeping their account password confidential and for notifying Ka Lai Limited of any suspected unauthorized account access.

Customer Rights

Customers may request access to their personal information, request correction of inaccurate details, request deletion of their account data, withdraw marketing consent, and object to specific processing activities. Requests are submitted to [email protected]. Ka Lai Limited verifies the identity of the requesting customer before completing a request.

Children’s Privacy

bquspeplum.com is intended for customers who are at least eighteen years of age. Ka Lai Limited does not knowingly collect personal information from children. A parent or guardian who believes that a child has submitted personal information may contact [email protected] to request its removal.

Changes to This Privacy Policy

Ka Lai Limited may revise this Privacy Policy to reflect changes in legal requirements or operational practices. The revised document is published on bquspeplum.com and applies to information collected after publication.

Contact Information

Questions about this Privacy Policy are directed to Ka Lai Limited at [email protected], by telephone at +852 5188 6604, or by mail at 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong.